{"xsrfToken":"118582af4583e2882531df36dfaa839a244e2d1d_lout","branding":{"id":"2","key":"ip","name":"ITSM project","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5f9e39","headerLinkHoverBGColor":"#5f9e39","headerBadgeColor":"#5f9e39"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1a8b041a-f0a6-4cd6-8ca1-3e91c6ad7309/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDhhOTkwOC1mOTBiLTQyMTItOTk4YS1hOGFkOGFiYTk0MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFhOGIwNDFhLWYwYTYtNGNkNi04Y2ExLTNlOTFjNmFkNzMwOSI6WyJyZWFkIl19LCJleHAiOjE3MzQ3ODYzNzMsIm5iZiI6MTczNDc4NTc3M30.93rGb1iPzWO11rBNUEyeqv9L9_JIi52PC9hfb0U0ivc&client=608a9908-f90b-4212-998a-a8ad8aba9413&mode=fit","logoId":"1a8b041a-f0a6-4cd6-8ca1-3e91c6ad7309","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#ff8200","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ip","projectId":10032,"serviceDeskId":2,"name":"ITSM project","description":"<p>Welcome! You can raise a request for ITSM project using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"7","name":"Fix an account problem","descriptionHtml":"<p>Unless your organisation has signed a first line support contract, it is a standard procedure for eLearning WMB not to give out account information. Access the forgotten password on your system account (accessible via a log in screen if available) else contact your local system administrator. If you are the administrator of the account then please leave us a message.</p>","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://openelms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"4","name":"Get IT help","descriptionHtml":"<p>Please ensure you check the <a href=\"https://emil-reisser-weston.atlassian.net/servicedesk/customer/portal/2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">knowledge base</a> as a quick answer will probably be there. When reporting an incident it is vital you provide a screenshot - with the full screen with address bar - as this will help us identify the issue quickly. Even better if you can create a video capture using <a href=\"https://screencast-o-matic.com/screen-recorder\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this free online screen recorder</a>.</p>","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://openelms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"26","name":"Report a system problem","descriptionHtml":"<p>Please ensure you check the <a href=\"https://emil-reisser-weston.atlassian.net/servicedesk/customer/portal/2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">knowledge base</a> as a quick answer will probably be there. When reporting an incident it is vital you provide a screenshot - with the full screen with address bar - as this will help us identify the issue quickly. Even better if you can create a video capture using this <a href=\"https://screencast-o-matic.com/screen-recorder\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">free online screen recorder</a>.</p>","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://openelms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[4],"key":""},{"id":"28","name":"Request a change","descriptionHtml":"<p>Please enter information below. Provide as much information as possible, we find using videos is the best way to get your attended ideas across - use this <a href=\"https://screencast-o-matic.com/screen-recorder\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">free tool</a> - no downloads needed.</p>","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://openelms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[11],"key":""},{"id":"15","name":"Request a new account","descriptionHtml":"<p>Due to GDPR restrictions, you must ask your local system administrator for a new account. If for some reason this is not possible then please let us know using the form below.</p>","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://openelms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[6],"key":""},{"id":"13","name":"Request admin access","descriptionHtml":"<p>If you have lost admin access then press the forgotten password on the login screen. If this is not accessible then please complete the details below - you must include your email address so we can trace your account.</p>","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://openelms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[6],"key":""},{"id":"24","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://openelms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"9","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://openelms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"30","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://openelms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"25","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://openelms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"18","name":"Onboard new employees","descriptionHtml":"<p>Please ensure you check the knowledge base on <a href=\"https://emil-reisser-weston.atlassian.net/servicedesk/customer/portal/1/article/983084?src=-1887353675\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">onboarding new users</a>, as a quick answer will probably be there. When reporting an incident it is vital you provide a screenshot - with the full screen with address bar - as this will help us identify the issue quickly. Even better if you can create a video capture using this <a href=\"https://screencast-o-matic.com/screen-recorder\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">free online screen recorder</a>. The more information you provide, the faster we can get a resolution.</p>","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://openelms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"27","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://openelms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"22","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://openelms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"20","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software licence, raise a request here.</p>","icon":10547,"iconUrl":"https://openelms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"11","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://openelms.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Common Requests"},{"id":6,"name":"Logins and Accounts"},{"id":11,"name":"Request New Functionality"}],"orderMapping":{"4":[4,26],"9":[26,28],"11":[28],"6":[7,15,13],"5":[4,20,22,25,27],"10":[26,27,28]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"aa8d4434-26a0-3068-a4ff-ac8f2371471f","appLinkName":"System Confluence","appLinkUrl":"https://emil-reisser-weston.atlassian.net/wiki","spaceKey":"OE","spaceName":"Open eLMS","spaceUrl":"https://emil-reisser-weston.atlassian.net/wiki/spaces/OE","isServer":false},"labels":[],"projectKey":"OPENHELP","serviceDeskId":2,"kbLinkDomainURLs":["https://openelms.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OPENHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDhhOTkwOC1mOTBiLTQyMTItOTk4YS1hOGFkOGFiYTk0MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ3ODY5NzMsIm5iZiI6MTczNDc4NTc3M30.yh5Wd72LhHtChfL5I1rvqH_ZuHdNMqFVBEkvXvkU8fg","targetCollection":"upload-project-10032","endpointUrl":"https://api.media.atlassian.com","clientId":"608a9908-f90b-4212-998a-a8ad8aba9413","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://openelms.atlassian.net/wiki","kbLinkDomainURLs":["https://openelms.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}